JOIN OUR LODGE TEAM

Working closely with the Lodge Operations Manager, the Lodge Manager plays a key role in the planning and execution of guest services and supporting overall lodge operations. 

The role is fundamental in delivery of service excellence and elevating guest experience.  A comfortable knowledge of Mica’s brand, products and services must be maintained, as well as a strong understanding of current/future guest reservations and logistics, retail stock & procedures, and overall lodge operations. To effectively support Mica’s operations, this role must maintain effective channels of communication with the lodge team and the office. The Lodge Manager is responsible for supervising and supporting the lodge employees while on shift and will work with the Lodge Ops Manager to resolve any serious matters. 

• Reports To: Lodge Operations Manager
• Work Term: November 2026 –  April 2027

• Coordinate guest orientation at the lodge, meet and greet and checkout procedures.
• Confirm special requests with reservations team and coordinate implementation.
• Maintain guest tabs and execute checkouts and cash out procedures.
• Ensure timely and effective communication of guest requirements and changes in tour/transfer details.
• Ensure housekeeping requirements and standards are consistently met with regular room checks
• Work directly with hospitality staff and kitchen to ensure food and beverage service is consistent and timely.
• Organize guest and staff departure from the lodge
• Communicate with logistics team on transfer day to minimize delays and provide updated information.
• Maintain guests tabs diligently throughout tour to provide a seamless checkout experience for all guests.

• Conduct daily meetings with lodge staff to review workplace safety concerns, guest satisfaction, staff concerns and daily priorities.
• Coordinate management meetings at the beginning and end of each tour to discuss transfer day logistics and guest knowledge.
• Collate and submit all orders to the office at the designated date and time.
• Print and distribute rooming lists, guest details and ski tech list
• Assist with the pre-season set-up and post-season shut down

• Document any staffing issues
• With support from Lodge Ops, provide input and perform in-season and end of season performance reviews with staff, as well as regular check-ins.
• While on shift, prepare timesheets, tip spreadsheet and staff tabs to submit to accounting on respective reporting dates.
• While on shift, work with Lead Guide to coordinate staff skiing and implement safety procedures for staff on “time off” at the lodge.
• Ensure good employee relations, morale and lines of communications are observed.

• Monitor the overall guest experience at the lodge and coordinate the recording and reporting of guest comments/requests and preferences.
• Ensure all Tour Summaries are completed and circulated to Mica distribution list following each tour. 
• Work with Lead Guide to delegate transfer day roles and responsibilities for all lodge and guiding staff.
• Ensure that waivers administered at the lodge are forwarded to the office for storage.
• Provide the office with flight time and vertical meters as required
• Suggest improvements/initiatives for lodge systems, procedures and general condition of Mica Lodge.
• As directed, participate in Joint Health and Safety Committee meetings and follow up with relevant tasks/requirements. 

• Anticipate and Personalize: Proactively identify and act on guest preferences and requests, ensuring each guest feels recognized and cared for throughout their stay.
• Elevate Culinary Service: Deliver and monitor a consistently exceptional, luxury culinary experience that reflects industry-leading standards and sets the tone for the entire lodge.
• Lead Service Excellence: Inspire and coach staff to be highly attentive, proactive, and polished in all guest interactions, setting clear expectations for a culture of hospitality excellence.
• Communicate with Impact: Deliver clear, confident, and engaging welcome and farewell speeches that reinforce the lodge’s premium brand and leave lasting impressions.
• Create Memorable Touchpoints: Ensure every guest is personally greeted upon arrival at the lodge and consistently acknowledged during their stay, building meaningful connections.
• Attention to Detail and tangible Cues: Monitor and manage tangible cues to ensure the Mica environment meets and exceeds guest expectations and creates an atmosphere that is welcoming, defined, well placed and appropriate.  Tangible cues can include:  Lighting, heat, sound/music, furniture alignment etc. 

• Competitive Day Rate 
• Gratuities