JOIN OUR Guiding TEAM

We are looking for an Assistant Guiding Manager.

The Assistant Guiding Manager is a key leadership role within the Mountain Program. Working closely with the Guiding Manager, this position helps oversee and lead the safe, efficient, and high-performing delivery of our heli-ski operations. This year-round role requires exceptional leadership and communication skills, strong operational and administration management skills, deep technical expertise, and a commitment to our company values. 

• Position reports to: Guiding Manager
• Work Term: Year Round

SKIING & TERRAIN – We live to ski and are passionate about adventuring in our Rocky Mountain home.

HEALTH & SAFETY – We uphold the highest safety standards for staff and guests through modern equipment, meticulous upkeep, and continual refinement.

LUXURY – We provide a high-end luxury mountain experience.

RELATIONSHIPS – We foster genuine, meaningful connections and a sense of family.

INNOVATION – We continually refine and elevate the Mica experience using new technology and improved practices.

DETAIL ORIENTED – Impeccable attention to detail guides every aspect of the guest experience.

PASSION – Passion fuels our dedication to skiing, safety, and service.

SERVICE EXCELLENCE – We deliver guest service that exceeds expectations from first contact to farewell.

Leadership & Guiding Operations Management

• Provide strong daily leadership within the Mountain Program and support the Guiding Manager.
• Perform effectively in a fast-paced, dynamic environment, maintaining strong organization and the ability to coordinate and manage multiple priorities simultaneously
• Supervise, coach, lead and mentor guides, fostering growth, accountability, and alignment.
• Perform and support administration and HR duties including hiring, onboarding, performance reviews, scheduling, and HR functions. 
• Lead Guides Meetings when required.
• Lead or support emergency response coordination.
• Manage operational planning, equipment readiness, and seasonal preparation.
• Oversee pre-season setup and end-of-season tear-down.
• Foster teamwork, communication, and adherence to company values.
• Work closely with company management and leadership on operational functions and leadership tasks. 

Guest Experience Leadership

• Model and uphold the highest standards of guest service excellence, engaging guests as well as supporting other departments in service delivery.
• Deliver welcome and farewell speeches and guest briefings.
• Support down-day programming and guest engagement.
• Resolve guest concerns with professionalism and sound judgment.
• Ensure consistent delivery of luxury guest experience. 

Administration, Regulatory Compliance & Organizational Management

• Ensure guiding operations meet ACMG, CAA, HeliCat Canada, and WorkSafeBC standards.
• Oversee documentation, waivers, incident reports, and operational records.
• Be an integral component of Mica’s Risk Management program and approach.
• Manage guest group lists, transfer-day logistics, and communication flow.
• Maintain effective communication with pilots, lodge teams, and company leadership.
• Contribute to long-term operational planning and continuous improvement initiatives.

Digital & Communication Competencies

• Advanced proficiency in InfoEx, including data interpretation, timely submission of observations, and translating snowpack trends into operational guidance.
• Highly skilled with Microsoft Office (Word, Excel, Outlook) for preparing reports, documentation, planning tools, and interdepartmental communication.
• Effective use of Asana for project and task management, including planning, assigning, tracking, and reporting on off-season and operational workflows.
• Exceptional professional communication across email, phone, radio, digital platforms and text, ensuring clarity and operational accuracy.
• Ability to communicate operational decisions clearly in fast-paced or high-pressure situations while maintaining calm leadership.
• Strong cross-departmental communication abilities supporting alignment with pilots, lodge operations, guest services, and leadership.
• Ability to create, refine, and enforce communication standards within the guiding team to ensure professionalism and consistency.

Detail Oriented

• Maintains impeccable attention to detail in all aspects of operations.
• Ensure accuracy in documentation, safety procedures, equipment checks, and guest information.
• Communicate clearly, effectively, and precisely.
• Upholds precise execution of daily operational requirements.
• Demonstrates thorough planning, communication, and follow-through.
• Supports a culture where details are critical to safety and guest experience. 

Mountain Guiding & Snow Safety Expertise

• Guide safely and professionally in complex mountain terrain.
• Conduct terrain evaluation, snowpack assessment, and hazard mitigation.
• Lead or assist in avalanche rescue and field emergencies.
• Support or lead components of the Snow Safety Program.
• Maintain efficient and safe helicopter operations. 

• ACMG Ski or Mountain Guide in good standing
• CAA Professional Member in good standing 

• 10 years as a Heli-Ski Guide
• 5 years as a Lead Heli-Ski Guide
• Demonstrated team leadership, supervision, and mentorship experience
• Experience collaborating with helicopter pilots, lodge operations, and multi-department teams

• Year-round availability.
• Must be fully flexible with scheduling, including working during Christmas, New Year, and other peak guest-demand periods.
• Participation in off-season planning and project work (Asana).
• Comfortable working long days in challenging winter mountain environments.
• Suited for a lodge-based, rotational work environment. 

• Wage and compensation commensurate with experience
• Health Benefits
• Travel Stipend
• First Aid Recertification
• Injury Prevention Program
• Gratuities (while in-season)