JOIN OUR Guiding TEAM

We are looking for an experienced full-time/seasonal certified Lead Guide.

We are a fun, supported and dedicated team offering a superior guest experience. We are committed to safety by only working with experienced guides and pilots with high-quality and well-maintained equipment.

We offer an exclusively small group heliskiing program that is both fast paced and flexible located within inspiring terrain with excellent snow quality. 

We offer incentives for our full-time guides, competitive and guaranteed wages, annual first aid refreshers, health benefits, a travel stipend for full-time guides and generous gratuities.

• Position reports to: Guiding Manager
• Work Term: December 2024-April 2025

1. Safety

• Responsible for all aspects of safe and efficient daily operations of the Mountain Program. 

• Be responsible for efficient use of helicopters. 

• Be responsible for communication of ski program package details to Mountain Team, and to Lodge Manager 

• Ensure the Mountain Team meets or exceeds the standards as set out by the Helicat Canada, ACMG, CAA, WorkSafe BC, and the Company. 

• Comply with and enforce all ‘Company’ rules and guidelines.  

• Remain on-site at the operation during the ski day. 

• When possible, be in charge during emergency situations. 

• Take the leadership role when communicating with guides and pilots, to ensure a continuous awareness of changing mountain conditions. 

• Be responsible for creating and revising guest group lists.  Guiding teams must be chosen to provide maximum safety and the best guest experience.   

• Provide formal supervision and mentorship to each Ski Guide, Assistant Ski Guide, and Trainee Guide working each day. 

• Maintain good communication between the Mountain Team and guests. 

• Ensure delivery by the Mountain Team of Safety Briefings meets the company standard and timelines. 

• Coordinate Lodge Air transfer logistics 

• Fulfill the assigned transfer day duty, example: Truck driver, Staging coordinator, etc. 

2. Guest Services

• Work directly with the lodge manager in a leadership role with regards to staff and guests during daily operations.
• Take the leadership role and maintain good communication between the Mountain Team and guests.
• Act as the lead coordinator during 'Down Days,' with assistance from all other departments.
• Deliver guest welcome and farewell speech.
• Take leadership role in any guest relations related to the Mountain Program.
• Ensure guest service level is consistent to company standards.

3. Specific Administrative Duties

• Ensure that each guest and staff member has properly completed a Waiver of Liability, prior to participating in Mountain Activities.
• Be responsible to ensure all record keeping is completed to Industry and Mica standards.
• Be responsible for the proper completion of Mica and WorkSafe BC Incident Report forms.

• Ensure completion of all Guides Whiteboard tasks  

• Facilitate pre-transfer day meetings with Lodge Manager to confirm logistics, roles, and responsibilities for exchange days. 

• Facilitate and contribute to daily Guides Meetings.   

• Be main point of contact for guiding team with phone calls, email for daily correspondence. 

• IFMGA Mountain Guide and/or ACMG Ski Guide with membership in good standing
• CAA Avalanche Operations Level II or III
• Advanced Wilderness First Aid course with a minimum of 80 hours (AED and CPR)

A competitive compensation package will be provided based upon qualifications, experience, and skill set for full time guides. Further details will be discussed in a private interview but the following in included, at a minimum:

• Guaranteed wage and incentives for full-time guides
• Health Benefits for full-time guides
• Travel Stipend for full-time guides
• First Aid Recertification for full-time guides
• Injury Prevention Program for full-time guides
• Gratuities
• Ongoing training